Terms of service
Terms of Service
Welcome to VolTrust. These Terms of Service apply to your use of our website and your purchase of products from VolTrust.
By visiting our website, placing an order, or using our services, you agree to these Terms of Service.
General Terms
VolTrust provides lithium battery products, accessories, and related information through this website.
You agree to use this website only for lawful purposes and in accordance with these Terms.
Product Information
We work to provide accurate product descriptions, images, specifications, pricing, and availability. However, product information may be updated from time to time.
Product images are for reference only. Actual product appearance, packaging, labels, accessories, or design details may vary depending on product version, inventory, region, or production batch.
Battery Compatibility
Lithium battery compatibility depends on voltage, capacity, charger, controller, inverter, wiring, installation space, usage conditions, and application requirements.
Customers are responsible for confirming product compatibility before purchase. If you are unsure, please contact VolTrust Support before ordering.
VolTrust is not responsible for product issues caused by incorrect selection, improper installation, incompatible systems, or misuse.
Orders and Acceptance
After you place an order, you will receive an order confirmation. This does not guarantee final acceptance of your order.
VolTrust reserves the right to cancel or refuse any order for reasons including, but not limited to:
- Product unavailability
- Pricing or listing errors
- Payment issues
- Suspected fraud
- Shipping restrictions
- Incorrect address
- Restricted delivery location
- Compliance concerns
Pricing and Payment
Prices are displayed on the website and may change without notice.
Payment must be completed before order processing. Taxes, shipping fees, customs duties, VAT, import fees, or other charges may apply depending on the destination and order type.
Shipping
Shipping is subject to product availability, warehouse location, customer address, carrier service coverage, lithium battery shipping requirements, and other logistics conditions.
Please review our Shipping Policy for more details.
Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy. Please review the policy before starting a return request.
Warranty
Warranty support may be available for eligible products with confirmed defects under normal use conditions. Warranty coverage may vary by product model, region, order channel, and product condition.
Warranty does not cover misuse, incorrect installation, incompatible equipment, unauthorized modification, water damage, impact damage, overcharging, over-discharging, short circuit, or normal wear and tear.
Use of Products
Lithium batteries must be used, charged, stored, installed, and handled according to product instructions and applicable safety requirements.
Customers are responsible for safe use and installation. Professional installation may be recommended for certain applications.
Prohibited Uses
You may not use our website or products for unlawful, unsafe, abusive, fraudulent, or unauthorized purposes.
You may not interfere with website security, attempt unauthorized access, copy website content without permission, or use our website in a way that disrupts normal operation.
Intellectual Property
All website content, including text, images, logos, graphics, product descriptions, layouts, and design elements, is owned by or licensed to VolTrust unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our content without prior written permission.
Third-Party Links
Our website may include links to third-party websites. VolTrust is not responsible for the content, policies, or practices of third-party websites.
Limitation of Liability
To the maximum extent permitted by law, VolTrust shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use, product use, order delays, delivery issues, installation errors, or compatibility problems.
Our liability for any claim shall not exceed the amount paid for the product related to the claim, unless otherwise required by applicable law.
Indemnification
You agree to indemnify and hold VolTrust harmless from claims, damages, losses, liabilities, and expenses arising from your misuse of the website, violation of these Terms, improper product use, or breach of applicable law.
Changes to Terms
VolTrust may update these Terms of Service at any time. Updated terms will be posted on this page.
Contact Us
For questions about these Terms, please contact:
[support@voltrust.com]