Refund policy

Return & Refund Policy

Thank you for shopping with VolTrust. We want customers to feel confident when purchasing our lithium battery products. Please review this policy before starting a return or refund request.

Return Eligibility

Eligible unused and uninstalled products may be returned within 30 days of delivery with prior approval from VolTrust.

To be eligible for return, the product must be:

- Unused and uninstalled
- In its original condition
- Returned with original packaging, accessories, manuals, and proof of purchase
- Approved by VolTrust before being shipped back

Products that may not be eligible for return include:

- Used or installed products
- Modified, damaged, or disassembled products
- Products missing original packaging or accessories
- Customized, special-order, clearance, or final-sale products
- Products damaged due to improper installation, misuse, storage, or transportation by the customer
- Unauthorized returns sent without prior approval

Lithium Battery Return Requirements

Please do not return any lithium battery without authorization from VolTrust.

Lithium batteries are regulated products and may require special return shipping instructions. Unauthorized battery returns may be refused, may not qualify for refund, or may result in additional carrier or handling fees.

How to Start a Return

To request a return, please contact VolTrust Support with the following information:

- Order number
- Product model
- Reason for return
- Photos of the product and packaging
- Whether the product has been used or installed

Our support team will review your request and provide return instructions if your return is approved.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is caused by a confirmed VolTrust error or verified product issue.

Original shipping fees, handling fees, payment processing fees, freight fees, and return shipping costs may be non-refundable unless required by applicable law or caused by a confirmed VolTrust error.

Refund Process

After the returned product is received and inspected, VolTrust will notify you of the refund status.

If approved, the refund will be issued to the original payment method. Refund processing time may vary depending on your payment provider.

Partial Refunds

A partial refund may apply if the returned product is missing accessories, packaging, manuals, or shows signs of handling, damage, or condition changes.

Exchanges

If you ordered the wrong product or need a different model, please contact VolTrust Support before placing a new order. Our team can help confirm product compatibility and available options.

Order Cancellation

Orders may be cancelled before shipment if they have not yet been processed or dispatched. Once an order has shipped, it cannot be cancelled and must follow the return process.

For battery products, freight orders, bulk orders, pre-orders, or special-order items, cancellation may be limited once processing has started.

Damaged or Incorrect Products

If your product arrives damaged or you receive the wrong item, please contact VolTrust Support within 7 days of delivery.

Please provide:

- Order number
- Photos of the outer package
- Photos of the shipping label
- Photos of the product
- A short description of the issue

Important Notes

Please do not refuse delivery or return a battery package without contacting VolTrust first. Refused shipments may result in carrier fees, return handling fees, storage fees, or loss of return eligibility.

Return and refund decisions may vary by product condition, order type, warehouse location, shipping carrier requirements, and applicable law.

Contact Us

For return or refund questions, please contact:

[support@voltrust.com]