VolTrust warranty support covers eligible defects in materials or workmanship under normal use conditions.

Warranty eligibility depends on the product model, order channel, product condition, and technical review result.

The warranty does not cover damage caused by incorrect installation, incompatible chargers or controllers, misuse, overcharging, over-discharging, short circuit, water damage, impact damage, unauthorized modification, or normal wear and tear.

Please contact VolTrust Support with your order number, product model, photos or videos of the issue, and a clear description of the problem.

For battery-related issues, we may request voltage readings, charger information, cart model, controller details, or other test results to help us review the case.

After review, VolTrust may provide troubleshooting guidance, replacement parts, repair support, return instructions, or other available solutions based on the confirmed issue.