Warranty
What does the VolTrust warranty cover?
What does the VolTrust warranty cover?
VolTrust warranty support covers eligible defects in materials or workmanship under normal use conditions.
Warranty eligibility depends on the product model, order channel, product condition, and technical review result.
What is not covered by warranty?
What is not covered by warranty?
The warranty does not cover damage caused by incorrect installation, incompatible chargers or controllers, misuse, overcharging, over-discharging, short circuit, water damage, impact damage, unauthorized modification, or normal wear and tear.
How do I start a warranty claim?
How do I start a warranty claim?
Please contact VolTrust Support with your order number, product model, photos or videos of the issue, and a clear description of the problem.
What information may be required?
What information may be required?
For battery-related issues, we may request voltage readings, charger information, cart model, controller details, or other test results to help us review the case.
What happens after my claim is reviewed?
What happens after my claim is reviewed?
After review, VolTrust may provide troubleshooting guidance, replacement parts, repair support, return instructions, or other available solutions based on the confirmed issue.
Returns
Can I return a battery product?
Can I return a battery product?
Eligible unused and uninstalled products may be returned within 30 days of delivery with prior approval from VolTrust.
What condition must the product be in?
What condition must the product be in?
Returned products must be in original condition with original packaging, accessories, manuals, and proof of purchase.
Which products are not eligible for return?
Which products are not eligible for return?
Used, installed, modified, damaged, customized, final-sale, or unauthorized return items may not be accepted.
Do I need approval before returning a lithium battery?
Do I need approval before returning a lithium battery?
Yes. Please do not return any lithium battery without authorization from VolTrust. Lithium batteries are regulated products and may require special return shipping instructions.
Who pays for return shipping?
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is caused by a confirmed VolTrust error or verified product issue.
When will I receive my refund?
When will I receive my refund?
After the returned product is received and inspected, VolTrust will notify you of the refund status. Approved refunds will be issued to the original payment method.
Shipping / Damaged Package
Where do VolTrust orders ship from?
Where do VolTrust orders ship from?
VolTrust ships from multiple warehouse locations, including U.S. West Coast, U.S. Central, U.S. East Coast, and Germany warehouses.
What should I do if my package arrives damaged?
What should I do if my package arrives damaged?
Please take photos of the outer package, shipping label, and product before using it. Contact VolTrust Support within 7 days of delivery for review.
Can I return a package without contacting VolTrust?
Can I return a package without contacting VolTrust?
No. Please do not refuse delivery or return a lithium battery package without contacting VolTrust first. Unauthorized returns may be refused or may result in additional fees.
Need More Help
Have a question about your order, warranty, return, or battery compatibility?
Send us a message with your order number and product model. Our support team will review your request and get back to you as soon as possible.